Sectors · Hospitality
Security that understands the art of hosting.
Great hospitality is felt rather than seen. Guests remember the warmth of the welcome, the ease of their stay and the sense that everything has been taken care of, often without ever knowing how.
Vigilo brings that same instinct to security. We protect guests, members, colleagues and property across hotels, restaurants and private clubs, quietly and attentively, without ever interrupting the moment.
Your guests
Part of the welcome, not a barrier to it
A guest's impression of your property begins before they reach reception. The person at the door, the way an arrival is handled, the reassurance of a familiar face late in the evening: each one shapes how safe and welcome they feel.
We plan our service with that in mind.
Before an officer joins your property, we learn how your venue runs: the standard of service you set, the guests and members you look after, and how your doormen, concierge and duty managers work together. Our team then takes its place within that rhythm, rather than alongside it.
- Guests experience a property that feels secure, without ever feeling guarded.
What we provide
Every part of the property, day and night
The needs of a grand hotel lobby are not those of an intimate dining room or a members' club after midnight. Our service is arranged around how each space is used, who passes through it and the experience your guests expect there.
Dedicated hotel security officers
Officers who carry themselves like members of your team. Courteous, observant and well briefed, they help prevent crime and disruption while making guests, members and colleagues feel looked after.
Doors, lobbies and arrivals
Arrivals are where hospitality begins. We work hand in hand with your doormen and concierge to manage access and the flow of guests through the lobby, so the welcome feels gracious and nothing slips past unnoticed.
Guests who value their privacy
Some guests arrive with a public profile, others simply expect not to be disturbed. We plan around each stay, from discreet routes in and out to liaising with personal protection teams, so their privacy is protected from arrival to departure.
Dining rooms, bars and lounges
The atmosphere of a dining room or bar is part of what guests come for. An attentive, unhurried presence helps keep it that way, with incidents handled quietly and with tact, often before other guests are aware of them.
Weddings, galas and celebrations
When your ballroom or terrace hosts a once-in-a-lifetime occasion, the security plan should be as thoughtful as the guest list. We work with your events team on arrivals, access, guest movement and the finer details of the evening.
Through the night
A hotel never closes, and neither does its responsibility to guests. We can provide an overnight presence, patrols of guest floors and back-of-house areas, and oversight of deliveries and staff entrances.
How our officers work
Quietly attentive, always ready.
Hospitality security is a matter of reading people and places. Our officers learn to notice the guest who needs help finding their way, the conversation that is starting to escalate and the moment when stepping in is the right thing to do.
When something does need attention, it is handled with tact and in line with procedures agreed with you in advance. Your duty managers, front-of-house and concierge teams know who will raise a concern, how it will be dealt with and when they will be brought in.
- Guests stay comfortable, your team stays supported and your property's reputation stays intact.
Where we work
From grand hotels to intimate dining rooms
Every property has its own character, so every service starts with one question: what will make your guests feel both welcome and safe?
We support hospitality settings including:
- Five-star and boutique hotels
- Fine dining and Michelin-starred restaurants
- Private members' clubs
- Cocktail bars and late-night venues
- Serviced residences and luxury apartments
- Ballrooms, event spaces and private dining suites
Getting started
Designed around your venue
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01
Getting to know your property
We start with a conversation about your service standards, how the property runs, any current concerns and what you expect from a security partner. We look at the guest journey as closely as the building itself.
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02
Agreeing the service
Together we set out the presence, responsibilities and procedures that suit your property, from uniform and manner to how incidents are reported and escalated.
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03
Briefing our team
Officers are briefed on your property before their first shift, so they know your layout, your people and your standards, and can work confidently alongside front-of-house, concierge and management from day one.
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04
Reviewing together
We stay in regular contact to review how the service is working, talk through anything that has come up and adjust arrangements as your calendar, occupancy and needs change.
Questions
Frequently asked questions about hospitality security
Hospitality security
How do you keep a venue secure without changing its atmosphere?
Security should feel like a natural part of your hospitality team. That starts with the right people, a clear understanding of your venue and an approach that matches your service standards. A welcoming presence at the entrance and discreet support throughout the venue help maintain a safe, relaxed environment.
What types of hospitality venues does Vigilo work with?
Vigilo’s hospitality security service can be tailored to hotels, restaurants, bars, private members’ clubs and venues hosting private functions. Each setting requires a different approach, shaped by its guests, operating hours, layout and security priorities.
Can your security team work alongside our front-of-house staff?
Close coordination with reception, concierge, hosts and venue management is essential. A clear briefing helps security officers understand how your team operates, who to contact and when to step in. This supports consistent service from the moment guests arrive.
Do we need security throughout the week or just during busy periods?
The right level of cover depends on your venue. You may need a regular security presence, additional support on busy evenings or cover for specific events. Reviewing footfall, opening hours and previous incidents helps establish where security will provide the most value.
How should security handle an intoxicated or disruptive guest?
The priority is to recognise concerns early and respond calmly. Security officers should use clear communication and de-escalation, working with venue management to follow agreed procedures. Where someone needs to leave, the situation should be handled with consideration for their welfare and the safety of others.
What does hotel security cover overnight?
Depending on the brief, overnight hotel security may include monitoring entrances, patrolling communal areas, checking restricted spaces and supporting the night team with disturbances or emergencies. Clear handovers and reporting help management understand what happened during each shift.
How do you protect the privacy of VIPs and hotel guests?
Guest names, room details, movements and private arrangements should be handled discreetly and shared only with authorised people who need them. Security procedures should support privacy through controlled access, careful communication and close coordination with the venue’s management team.
When does a hospitality venue need an SIA-licensed door supervisor?
The requirement depends on the premises and the duties being performed. Managing entry or carrying out security activities at premises licensed to sell alcohol may require a door supervisor licence. The proposed duties should be assessed before deployment to ensure officers hold the appropriate licence.
Can we arrange extra security for a launch, private party or busy weekend?
Additional cover can be planned around occasions that bring higher footfall or different risks. Sharing expected attendance, timings, guest arrangements and event details helps establish the number of officers needed and their responsibilities.
What information do you need to prepare a hospitality security proposal?
Useful details include your venue’s location, opening hours, capacity and the areas you want covered. It also helps to understand any recurring issues, existing security arrangements and expectations around uniform and guest interaction. Contact Vigilo to discuss a service shaped around your venue.
Let's talk about looking after your guests.
Whether you run a single boutique hotel or a portfolio of properties, we'd be glad to hear what you need.
Every conversation is confidential.
- Telephone0203 205 7170
- Emailinfo@vigilosolutions.co.uk
- Mayfair1st Floor, Devonshire House,
1 Mayfair Place, London W1J 8AJ