Our policies and certificates

Vigilo is committed to the highest standards across every part of its operations. These policies set out the principles and practices behind its conduct, its legal compliance and the wellbeing of its people, clients, partners and the wider community.

Policies

• Business Ethics PolicyThe ethical standards expected of Vigilo and everyone who works for it.PDF · 188 KB
• Cyber Security PolicyHow Vigilo protects its systems, data and information from cyber threats.PDF · 84 KB
• Data Protection PolicyHow Vigilo collects, uses and protects personal data, and the rights people have over it.PDF · 103 KB
• Environmental PolicyVigilo's commitment to reducing the environmental impact of its operations.PDF · 92 KB
• Health and Safety PolicyHow Vigilo meets its duties for the health, safety and welfare of its people and everyone affected by its work.PDF · 137 KB
• Anti-Slavery and Human Trafficking PolicyVigilo prohibits modern slavery and human trafficking in its business and supply chain.PDF · 269 KB
• Equality, Diversity and Inclusion PolicyHow Vigilo encourages equality, diversity and inclusion across its workforce.PDF · 57 KB
• Fitness for Work PolicyHow Vigilo makes sure officers are physically, mentally and emotionally fit for their duties.PDF · 80 KB
• Risk and Resilience PolicyHow Vigilo prepares for disruption and keeps its service running.PDF · 99 KB
• Risk Management PolicyHow Vigilo identifies, assesses and manages risk across the business.PDF · 189 KB

Certificates

• SafeContractor certificatePDF · 266 KB
• Luxury Lifestyle Awards 2025 certificatePDF · 2736 KB
• CHAS certificate 2025 to 2026PDF · 545 KB
• ICO registration certificatePDF · 187 KB
• EcoVadis scorecardPDF · 645 KB

Speaking up

Anyone can report a concern about wrongdoing, misconduct or risk within Vigilo, anonymously if they prefer. Every report is treated in confidence.

Make a whistleblowing report